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Privacy Policy

This Privacy Policy ("Policy") governs how TaxQue by ARB FinTech LLP ("TaxQue," "we," "our," or "us") collects, uses, stores, processes, and discloses information collected from users ("Users," "you," or "your") of the TaxQue website, mobile applications, and services (collectively, the "Platform"). This Policy applies to all products, services, and features offered by TaxQue and forms an integral part of our Terms and Conditions. By using the Platform, you consent to the data practices described in this Policy.

Information We Collect

  • We collect information to provide, improve, and personalize our services. Information is collected in the following categories:
  • Personal Information: We collect personal identification information that you voluntarily provide when interacting with the Platform, such as:
  • • Name, email address, phone number, mailing address, and date of birth.
  • • Financial details, including GSTIN, PAN, bank account information, or payment details for tax filings or transactions.
  • • Government-issued identification (e.g., Aadhaar number, if required for compliance, subject to applicable laws).
  • • Login credentials (e.g., username, password) for Platform access. This information is collected during registration, service requests, payment processing, customer support interactions, or other activities on the Platform.
  • Non-Personal Information: We collect non-personal information automatically when you interact with the Platform, including:
  • • Device information (e.g., device type, operating system, browser type, IP address).
  • • Usage data (e.g., pages visited, features used, time spent on the Platform).
  • • Technical details (e.g., internet service provider, referral URLs, clickstream data).
  • Cookies and Tracking Technologies:
  • • The Platform uses cookies, web beacons, and similar technologies to enhance user experience, track usage, and improve services.
  • • Cookies may store session data, preferences, or analytics information.
  • • You can manage cookie preferences through your browser settings, but disabling cookies may limit access to certain Platform features.
  • Third-Party Data: We may receive information about you from third parties, such as government portals (e.g., GSTN, MCA), payment gateways, or analytics providers, to facilitate services or comply with legal obligations.

How We Use Your Information

  • TaxQue uses collected information for the following purposes:
  • Service Delivery: To process tax filings, compliance requests, financial transactions, and other services you request
  • Account Management: To create, maintain, and secure your account, including authentication and password recovery.
  • Customer Support: To respond to inquiries, resolve issues, and provide assistance via email, phone, or chat.
  • Personalization: To tailor content, recommendations, and user experience based on your preferences and usage patterns.
  • Platform Improvement: To analyze usage trends, monitor performance, and enhance Platform functionality and services.
  • Communication: To send transactional emails (e.g., service updates, payment confirmations), respond to inquiries, or provide company news, promotions, or surveys (with your consent, where required).
  • Compliance and Legal Obligations: To comply with applicable laws, regulations, or government requests (e.g., tax audits, KYC requirements).
  • Fraud Prevention: To detect, prevent, and investigate fraudulent or unauthorized activities on the Platform.

How We Share Your Information

  • We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following cases:
  • Service Providers: With trusted third-party vendors (e.g., payment gateways, cloud storage providers, analytics tools) who assist in operating the Platform or delivering services, under strict confidentiality agreements.
  • Government Authorities: With regulatory bodies (e.g., GSTN, Income Tax Department, MCA) to process filings, comply with legal obligations, or respond to lawful requests from law enforcement or courts.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.
  • Aggregated Data: We may share anonymized or aggregated data (e.g., usage statistics) with partners or for research purposes, ensuring it cannot be linked to you.
  • With Your Consent: We may share information for other purposes if you provide explicit consent (e.g., for marketing campaigns or surveys).

Your Data Protection Rights

  • Under applicable Indian laws, including the Digital Personal Data Protection Act, 2023, you have the following rights:
  • Access: Request details of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal retention obligations.
  • Restriction: Request restriction of processing for specific purposes.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Objection: Object to processing for marketing or non-essential purposes.
  • Withdraw Consent: Withdraw consent for data processing (where consent is the basis), without affecting prior lawful processing.
  • To exercise these rights, contact us at info@taxque.in. Requests will be processed within 30 days, subject to verification and legal requirements.

Contact Us

  • For questions, feedback, or concerns about this Privacy Policy or our data practices, please contact:
  • TaxQue by ARB FinTech LLP
  • Contact Person: Md Afzal
  • Email: info@taxque.in
  • Address: Surbhi Vihar, Mithapur, Patna, Bihar 800001, India
  • Effective Date: January 20, 2025