Refund Policy

At TaxQue by ARB FinTech LLP ("TaxQue," "we," "our," or "us"), we are committed to delivering high-quality tax, compliance, and financial services through our website, mobile applications, and platform (collectively, the "Platform"). Our goal is to ensure User satisfaction with every interaction. This Refund Policy outlines the conditions under which refunds or service changes may be requested, the process for submitting requests, and circumstances where refunds are not applicable. This policy forms an integral part of our Terms and Conditions and applies to all Users ("User," "you," or "your") of the Platform.

The Refund shall be only considered in the event there is a clear, visible deficiency with the service or product purchased from TaxQue.

In the event a customer has paid for a service and then requests for a refund only because there was a change in mind, the refund shall not be considered as there is no fault, defect, or onus on TaxQue.

Refund requests shall not be entertained after the work has been shared with you in the event of change of mind. However, we shall give you the option of using the amount paid for by you.

We make every effort to provide the service to you as per the specifications and timelines mentioned against each service or product purchased by you from TaxQue, however if, due to any reason.

Our Commitment to Satisfaction

Resolution First: If you are dissatisfied with any aspect of our services, we encourage you to contact us immediately. We will make every effort to address your concerns, resolve issues, or, where applicable, offer a refund or credit for future TaxQue services.
Contact Channels: You can raise concerns by:
• Logging into the Platform with the email address associated with your payment and submitting a "Not Satisfied" request under the relevant service engagement.
• Emailing us at info@taxque.in with details of your issue, including transaction ID, service details, and a description of the concern.
Response Time: We aim to acknowledge your request within 2-3 business days and resolve it within 7-14 business days, depending on the complexity of the issue.

Refund Eligibility

30-Day Refund Window: You may request a refund within 30 calendar days from the date of payment for a service, subject to the conditions below.
Service Fulfillment: TaxQue considers its service obligation fulfilled once:
• You are granted access to the Platform for the requested service (e.g., tax filing tools, compliance dashboards).
• The requested service is completed or submitted to the relevant authority (e.g., GST filing, company incorporation).
Cancellation Fee: All refund requests are subject to a 20% cancellation fee to cover administrative and processing costs, unless otherwise specified.
Non-Refundable Components: The following are non-refundable:
• Government fees, levies, or charges (e.g., filing fees, stamp duties) remitted to authorities.
• Taxes, including Goods and Services Tax (GST), applied to service fees.
• Services already processed, completed, or submitted to government or third-party platforms.

Change of Service

Service Change Request: If you wish to change the service ordered (e.g., switch from GST filing to income tax filing), you must submit a request within 7 calendar days from the date of payment.
Process: Log into the Platform and select "Get Help" to initiate a service change request, or email info@taxque.in with transaction details and the desired service.
• If approved, the original service fee (minus any non-refundable components) will be credited toward the new service. Additional fees may apply if the new service is priced higher.
Limitations: Service changes are not permitted once the original service has been processed, completed, or submitted to a government authority.

Processing Time

Refund requests are reviewed within 5-7 business days
Approved refunds are processed within 3-5 weeks from the date of approval, subject to verification and deduction of applicable fees (e.g., 20% cancellation fee, taxes, government charges).
Refunds will be issued via the original payment method (e.g., bank transfer, UPI, card) or as agreed with TaxQue.
Discretionary Refunds: In exceptional cases, TaxQue may, at its sole discretion, offer partial refunds, credits, or alternative resolutions, even if the request falls outside the standard eligibility criteria.

Contact Information

For refund requests, questions, or assistance, please contact:
TaxQue by ARB FinTech LLP
Contact Person: Md Afzal
Email: info@taxque.in
Address: Surbhi Vihar, Mithapur, Patna, Bihar 800001, India
Grievance Officer: Md Afzal (info@taxque.in)
Response Time: Refund and grievance inquiries will be acknowledged within 2-3 business days and resolved within 7-14 business days, depending on the issue.

Miscellaneous

Alignment with Terms: This Refund Policy is subject to and governed by our Terms and Conditions. In case of any conflict, the Terms and Conditions prevail.
Updates: TaxQue reserves the right to update this Refund Policy at any time. Changes will be communicated via the Platform, email, or by updating the "Effective Date" below. Continued use of the Platform constitutes acceptance of the updated policy.
Consumer Protection: This policy complies with applicable Indian laws, including the Consumer Protection Act, 2019, and related regulations.
Severability: If any provision of this policy is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.
Effective Date: January 20, 2025